We believe in documenting everything once, so that no one has to ask twice!

We use HubSpot and Acuity Scheduling as our core platforms for managing the student experience.

CRM (HubSpot):

• Contacts, deals, consultation briefs, and student history are all stored in HubSpot

• Each teacher is tagged to their students’ contact records for visibility

• DO NOT make manual edits in HubSpot unless directed by leadership

• If something looks off or missing, notify admin

Scheduling (Acuity):

• Teachers are responsible for setting their weekly availability on Acuity

• Students book directly into those available slots

• Admin manages cancellations, reschedules, and onboarding flows

Clear communication = less confusion and more flow

You will discuss with your admin the preferred method of communication during your time as an Apprentice teacher.

In general, we expect the following:

• General emails and notices should be reviewed and responded to within 24 hours

• Urgent lesson/student matters should be texted immediately to admin

• Do not message students outside of your designated lesson platforms or without permission

• All student communication must be done via your assigned Singintuit business email address.

• Admin must be CC’d on all student communication.

• Teachers are not to use personal email addresses or phone numbers for student contact

• Texting students is not permitted under any circumstances

This ensures all messaging is transparent, professional, and consistent with company standards.

To maintain alignment, we schedule regular meetings:

1. Team Check-In

   Frequency: Monthly

   Participants: All Staff

   Purpose: Pulse check, celebrate wins, surface challenges, discussions related to teaching and/or method

2. Apprentice Coaching Meetings

   Frequency: Every day or every other day, during training

   Participants: Apprentice + Mentor

   Purpose: Feedback, questions, discussion

3. 1-on-1 Review

   Frequency: Biannual

   Participants: Teacher + Leadership

   Purpose: Performance review, growth planning

We’re always evolving, and that means we want your input.

• Teachers are encouraged to propose new tools or language for the Toolkit

• Apprentice feedback is welcomed during training

• Suggestions or issues can be shared with us at any time (via email, form, phone call, zoom, or text)

• All student records, lesson recordings, and briefs are confidential

• Do not share student work, video clips, or quotes externally without permission

• Teachers are expected to maintain professional and emotionally safe boundaries

• If any issues arise with a student, notify leadership immediately

All online lessons are conducted through Singintuit’s Zoom Organization, which teachers will be granted access to. Use of this official Zoom account is required for all lessons.

Recording Policy:

• All Zoom lessons are recorded via the Singintuit Zoom account (this is by default in the org account)

• These recordings are used for internal feedback, training, and quality control

• They may be reviewed by mentors, leadership, or the apprentice teacher

• Recordings are securely stored and are never shared externally without permission

• Teachers should never disable recording under any circumstances

On-Camera Conduct:

• Teachers must appear fully visible and professionally presented on camera

• Begin and end sessions promptly. Early is on time, on time is late. We are NEVER late! We are always at the lesson AT LEAST 5 minutes before start time.

• Lessons must be conducted in a quiet, private environment

• No teaching from public spaces, vehicles, or while multitasking

• Maintain an emotionally grounded and safe environment at all times

Appearance & Dress Code:

At Singintuit, every interaction is a reflection of our brand. While we don’t enforce a rigid uniform, we do expect teachers to present themselves with professionalism and approachability, whether on Zoom or in person.

• Clean, neat and appropriate dress for a teaching environment

• No offensive logos, wording, or fit of clothing

• Please ensure the camera is at eye level, the lighting is soft and front-facing, and the plain backdrop is free of clutter